RETURN POLICY
Please read carefully
ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.) Of course we want you to be happy with your new gear so don’t hesitate to contact us if your are not and we will work out a solution.
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via the contact page as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
We will review replacement/return requests only:
(a) if a product is damaged
(b) there is a print error
SHIPPING POLICY
Estimated shipping delivery times:
USA
| OVERNIGHT | EXPRESS | STANDARD | ECONOMY |
|---|---|---|---|
| 1 business day | 1-3 business days | 3-5 business days | 5-8 business days |
International from USA / EUROPE
| EXPRESS | STANDARD | ECONOMY | NO RUSH |
|---|---|---|---|
| 1-3 business days | 3-5 business days | 5-10 business days | 10-20 business days |
Your order will be sent out on average within 3 days of ordering.
International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at noting your order number. We’ll see what can be done.